Refund Policy

At Medishutter.com, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible If:

A.If you received a defective item;

B.The ordered item(s) is lost or damaged during transit;

C.The ordered item(s) is past its expiry date.

Please Note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by Payment Gateway or Wallet, credit should be available within 24 hours.

How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at 9300988552, email us at medishutter@gmail.com, or contact our customer support executives through online chat. We're here for you!

Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Medishutter Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that Medishutter.com will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.

We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we can request pharmacy to accept the returned product or products but it will be final decision of pharmacy only and we will not accept any liability of such return Product or Products.

Return Policy Exceptions

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Devices & Equipments and Ortho Support. Also, Medishutter.com reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."